Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Shipping / Delivery Policy
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Processing Time:
Orders are processed within [48 Hours] after payment is received.
Delivery Timeframes:
Local Delivery: Estimated [1–2 days]
National Delivery: Estimated [7 days]
Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email/SMS.
Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.
Refunds & Cancellations
We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within [2 days] of your purchase.
Eligibility for Refunds:
The item must be unused and in its original condition.
Proof of purchase is required.
For digital or service-based products, refunds may only apply if the service has not yet been delivered.
Non-Refundable Items:
Sale or promotional items
Gift cards
Products damaged through misuse
Processing Time:
Once your return is approved, refunds will be processed within [2 days], and the amount will be credited to your original method of payment.
Cancellations:
Orders can be cancelled within [48 hours] of purchase, provided the order has not yet been processed or shipped.
Contact Us:
For refund or cancellation requests, please contact:
Email: hopewell.traders147@gmail.com
Phone: (071) 871 4193
